Effective Date: June , 2025
Welcome to Hub365, LLC. By accessing or using our programs, products, services, or materials (collectively, “Services”), you agree to the following terms and any policies we reference herein, whether or not you have read them in their entirety. If you disagree with any portion of these Terms, you must immediately cease using our Services.
1. Who We Are
“Hub365,” “we,” “us,” or “our” refers to Hub365, LLC, a Florida limited liability company. When you access or use our Services, you accept these Terms of Use and any additional policies incorporated by reference, including our Privacy Policy. Our Services include, but are not limited to: white-labeled SaaS platform access, CRM solutions, website and funnel development, search engine optimization (SEO), answer engine optimization (AEO), generative engine optimization (GEO), marketing automations, email marketing campaigns, artificial intelligence development, prompt engineering, lead capture systems, and digital marketing services.
Additional Services. Hub365 also offers the following add-on services, which are subject to these Terms and any supplemental service agreements provided at the time of purchase:
- WhatsApp Business Integration & Management — including setup, automation, messaging workflows, campaign management, and ongoing administration of WhatsApp Business accounts on behalf of the client. Client acknowledges that WhatsApp services are subject to Meta’s platform policies, and Hub365 shall not be liable for account restrictions, suspensions, or policy changes imposed by Meta Platforms, Inc.
- WordPress Website Development & Management — including custom website design, theme development, plugin configuration, performance optimization, maintenance, and ongoing support for WordPress-powered websites. Client acknowledges responsibility for maintaining valid hosting, domain registration, and any third-party WordPress plugin licenses unless otherwise agreed in writing.
Add-on services may carry separate pricing, setup fees, and recurring charges as specified in the applicable service agreement or order form. Cancellation of add-on services is subject to the same written notice requirements set forth in Section 17 of these Terms.
2. Eligibility
You must be at least 18 years of age to enroll in or participate in any Hub365 Service. If you are under 18 years of age, you are expressly prohibited from using our Services. By accessing our Services, you represent and warrant that you meet this eligibility requirement.
3. Payment Terms
The following payment terms apply to all Hub365 Services:
- Full payment for all Services is required, regardless of whether you are enrolled in a payment plan or installment arrangement.
- Missed payments are subject to a three (3) calendar day grace period. Payments not received within this grace period may result in immediate suspension of access to our Services and referral of the outstanding balance to a third-party collections agency, which may negatively affect your credit standing.
- By providing your payment details, you authorize Hub365 to initiate automatic charges for the amounts and frequencies agreed upon at the time of purchase or enrollment.
- Subscription-based Services are billed on a recurring basis (monthly or annually, as selected) until cancelled in accordance with the applicable cancellation provisions set forth in these Terms.
- All fees are stated in U.S. Dollars (USD). Hub365 reserves the right to adjust pricing at any time upon reasonable advance notice to active subscribers.
4. No Refund Policy
ALL PURCHASES ARE FINAL. Hub365, LLC does not offer refunds under any circumstances, including but not limited to dissatisfaction with Services, failure to use purchased Services, or early cancellation of a subscription or project engagement. By completing any purchase, you expressly acknowledge and agree to this no-refund policy.
If you cancel a subscription plan, your access to the applicable Services will remain active through the end of the current paid billing cycle. No prorated refunds will be issued for any unused portion of a subscription term.
5. Limited License & Intellectual Property
Subject to your compliance with these Terms, Hub365 grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use purchased content and Services solely for your internal business purposes.
All intellectual property rights in and to our Services, platform, software, content, branding, materials, methodologies, workflows, and documentation are the exclusive property of Hub365, LLC or its licensors. Nothing in these Terms transfers any ownership rights to you. Unauthorized use, reproduction, distribution, or modification of our intellectual property may result in civil and criminal legal action.
6. User Submissions & Media Release
By submitting any content to Hub365 (including but not limited to posts, videos, testimonials, photographs, or other media), you grant Hub365 a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, distribute, and display such content in connection with our Services and promotional materials.
You also consent to the use of your name, image, likeness, voice, and business identity in Hub365 promotional, marketing, and educational materials, unless you expressly opt out in writing prior to submission.
7. Acceptable Use & Restrictions
By using our Services, you agree that you will not:
- Misuse, reproduce, or infringe upon any intellectual property owned by Hub365 or any third party.
- Post, transmit, or distribute harmful, defamatory, fraudulent, obscene, or otherwise offensive content through or in connection with our Services.
- Share, sell, or transfer your login credentials or account access to any third party.
- Attempt to reverse-engineer, decompile, or extract source code from our platform or software.
- Use our Services to engage in any unlawful activity or to violate any applicable local, state, federal, or international law or regulation.
- Interfere with the integrity, performance, or availability of our Services or related infrastructure.
Violations of these restrictions may result in immediate termination of your account without notice, as well as civil and criminal legal action at Hub365’s discretion.
8. Privacy & Data Security
Hub365 collects and processes personal data necessary to deliver our Services, in accordance with applicable Florida and federal privacy laws. We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. Hub365 cannot guarantee absolute security and shall not be liable for unauthorized access to data that occurs despite our reasonable precautions. Please review our Privacy Policy for full details on how we collect, use, and protect your personal information.
9. Disclaimers & Limitation of Liability
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Hub365, LLC expressly disclaims all warranties and representations with respect to our Services and their outcomes. We do not guarantee any specific results from the use of our Services, including but not limited to revenue growth, lead generation, or marketing performance.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HUB365 SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HUB365’S TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT YOU PAID TO HUB365 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Medical, Legal & Financial Disclaimers
Hub365 does not provide professional medical, legal, financial, tax, or investment advice. Nothing contained in our Services, content, or communications constitutes such advice. You are solely responsible for consulting qualified, licensed professionals for guidance in these areas. Hub365 expressly disclaims any liability arising from your reliance on any information provided through our Services as professional advice.
11. Technology Availability & Service Interruptions
Hub365 strives to maintain continuous access to our platform and Services; however, we do not guarantee uninterrupted availability. Scheduled maintenance, system upgrades, third-party service outages, or circumstances beyond our reasonable control may result in temporary disruptions. Hub365 shall not be liable for any loss, damage, or inconvenience resulting from such service interruptions.
12. Third-Party Links & Integrations
Our Services may contain links to or integrations with third-party websites, platforms, or services that are not owned or controlled by Hub365. We do not endorse, control, or assume responsibility for the content, privacy practices, terms, or policies of any third-party platforms. Your use of third-party services is solely at your own risk and subject to the terms and conditions of those respective providers.
13. Indemnification
You agree to defend, indemnify, and hold harmless Hub365, LLC and its members, managers, officers, employees, contractors, agents, licensors, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of our Services; (c) your violation of any applicable law or regulation; or (d) any content you submit, post, or transmit through our Services.
14. Governing Law, Disputes & Arbitration
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or our Services shall be resolved exclusively through binding arbitration conducted in Broward County, Florida, in accordance with the rules of the American Arbitration Association (AAA).
You waive your right to participate in any class action lawsuit or class-wide arbitration. All claims must be filed on an individual basis. Any claim not filed within one (1) year of the date the cause of action arose shall be permanently barred. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction.
15. Termination
Either party may terminate the Services or your account at any time, with or without cause, upon written notice. Hub365 reserves the right to suspend or terminate your access immediately and without notice in the event of a material breach of these Terms, non-payment, or any conduct Hub365 determines, in its sole discretion, to be harmful to its business, clients, or platform.
Upon termination, your license to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, the no-refund policy, disclaimers, limitations of liability, indemnification obligations, and the governing law and arbitration provisions.
16. Miscellaneous
Hub365 uses cookies and similar tracking technologies to enhance platform functionality and user experience. By using our Services, you consent to our use of cookies as described in our Privacy Policy. Disabling cookies through your browser settings may affect the performance or availability of certain features.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. The failure of Hub365 to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
For information related to continuing Services beyond a delivered scope of work, please review the Service Continuation & Completion Clause.
17. CRM Subscription Plan — Cancellation Policy
Applicability. This Section applies to all subscribers enrolled in the Hub365 CRM Business Pro Plus Plan or any equivalent tiered CRM subscription offered by Hub365, LLC. The terms set forth below supplement and, where applicable, supersede the general payment and cancellation terms in Sections 3 and 4 with respect to CRM subscription products.
17.1 Cancellation Notice Requirement
To cancel your CRM subscription and avoid being charged for the following billing cycle, you must submit a written cancellation request no fewer than fifteen (15) calendar days prior to your scheduled billing renewal date (“Cancellation Deadline”). Cancellation requests received after the Cancellation Deadline will not take effect until the conclusion of the following billing cycle. The next scheduled monthly charge will be applied in full before service suspension takes effect. Hub365 will not waive any charges resulting from failure to submit a timely cancellation request.
17.2 Service Continuation Through Billing Cycle
Upon submission of a timely and valid cancellation request, your access to the CRM platform and all associated features included in your plan will remain active and fully functional through the end of the current paid billing period. No prorated refunds or credits will be issued for any unused portion of the subscription term, consistent with the No Refund Policy set forth in Section 4 of these Terms.
17.3 Deactivation of Add-On Services
Cancellation of the CRM Business Pro Plus Plan automatically constitutes a cancellation request for all add-on services associated with and bundled under that subscription, including but not limited to:
- 24/7 VIP Priority Support (available in all supported languages)
- Supplemental automation services, AI-powered workflows, and integrations bundled under the plan
- Any other recurring add-on features linked to the CRM subscription at the time of cancellation
All add-on services will be deactivated at the conclusion of the final paid billing cycle. It is the sole responsibility of the subscriber to export, download, or otherwise back up any data, content, configurations, contacts, or workflows prior to the deactivation date. Hub365 shall not be liable for any data loss, inaccessibility, or damages arising from or following account closure and service deactivation.
17.4 How to Submit a Cancellation Request
All cancellation requests must be submitted in writing via one of the following methods:
- Email to: support@hub365.ai
- Through the designated cancellation portal available within your Hub365 account dashboard
The following methods of communication will NOT be accepted as valid cancellation requests and shall have no legal effect under these Terms:
- Telephone or phone calls (inbound or outbound)
- Voice messages or voicemails of any kind
- WhatsApp messages, voice notes, or calls
- SMS or text messages sent to any Hub365 number or contact
- Verbal requests made in person, via video call, or through any other non-written channel
Only written cancellation requests submitted through the approved methods described above (email to support@hub365.ai or the account dashboard cancellation portal) shall constitute a valid and binding cancellation. Hub365 reserves the right to request identity verification before processing any cancellation request.
Contact Us
For questions, support, or legal inquiries, please reach out to:
Hub365, LLC — A Florida Limited Liability Company
Email: support@hub365.ai
Website: www.hub365.ai
ACKNOWLEDGMENT
BY ACCESSING OR USING ANY HUB365 SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, INCLUDING ALL POLICIES REFERENCED HEREIN.
Last Updated: June, 2025
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